Professional support is recommended for customers who use Upstash as part of their production systems.

Professional support includes the following services:

  • Response time SLA
  • Dedicated Slack/Discord Channels
  • Dedicated real time support: We reserve our engineers for you to help you for cases like architecture review, product launch or data migration. Max 10 hours per / month.

Response Time SLA

  • General guidance: 24 hours
  • System impaired: < 12 hours
  • Production system impaired: < 4 hours
  • Production system down: < 1 hour


To purchase or learn more about Professional Support, please contact us at