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Professional Support
Professional Support is strongly recommended for customers who use Upstash as part of their production systems.
Professional Support includes the following services:
- Initial Response time SLA.
- Customer Onboarding: Session for guidance on how to utilize Support and reviewing customer’s use case.
- Use case review and health check session per quarter on request.
- Dedicated Slack Channel for your organization to reach out to Upstash team whenever needed.
- Video call support during incidents as needed.
Initial Response Time SLA
- Production system down: 30 minutes
- Production system impaired: 2 hours
- Minor issue: 12 hours
- General guidance: 24 hours
Pricing
For pricing and details about Professional Support, please contact us at support@upstash.com
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