Professional Support

Professional Support is strongly recommended for customers who use Upstash as part of their production systems.

Professional Support includes the following services:

• Initial Response time SLA.
• Customer Onboarding: Session for guidance on how to utilize Support and reviewing customer’s use case.
• Use case review and health check session per quarter on request.
• Dedicated Slack Channel for your organization to reach out to Upstash team whenever needed.
• Video call support during incidents as needed.

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Initial Response Time SLA

• Production system down: 30 minutes
• Production system impaired: 2 hours
• Minor issue: 12 hours
• General guidance: 24 hours

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Pricing

For pricing and details about Professional Support, please contact us at support@upstash.com